Skip to main content
  • ALERT: Do not send your samples for MELISA testing to the lab in Germany due to the closure of the lab. More information HERE.


Privacy policy

MELISA Diagnostics knows that we have a fundamental duty to keep your personal data secure, whether that’s medical information, test results or the financial information you provide when paying for testing.

This policy will take you through the data that we collect, and how we handle it and store it.

1) How data is collected
2) Cookies
3) How your data is kept secure
4) Who has access to your data
5) How we use your data
6) Deletion of data

  • 1) How data is collected
    We collect your email address if you chose to sign up for our newsletter. Information from physicians and healthcare professionals will only be collected and stored when an account set up form is completed.

  • 2) Cookies
    Cookies are small files that are downloaded onto your computer (or your mobile phone) from websites that you visit. Cookies contain information that allows websites to recognise that you have used the site before. Some cookies let us improve your browsing experience by using tools like Google Analytics.

  • 3) How your data is kept secure
    Your financial data is completely secure and encrypted through PayPal, which uses SSl, secure socket layers for encrypting the information; it is not stored or seen by any staff within MELISA. Completed questionnaires are kept securely in cloud-based software and will be deleted if requested. Your test results are stored securely using encrypted software.

  • 4) Who has access to your data
    Your personal data will only be shared with third parties in the following circumstances:
    a) With registered MELISA laboratories for helping to improve diagnosis of metal allergy and related diseases.
    b) With medical researchers: MELISA Diagnostics are committed to expanding the knowledge of metal allergies, we may use anonymous test result data and questionnaire data for scientific research purposes only.

  • 5) How we use your data
    The data provided in test results may be used anonymously to provide information for researchers working with metal allergy as well as Lyme dieases.
    • To raise awareness of health problems associated with metal allergy
    • To isolate which symptoms and diseases are more common in people with metal allergy
    • To establish if certain types of metal implants are more frequently associated with ill health
    • To help establish the prevalence and frequency of Lyme disease

  • 6) Deletion of data
    You may request at any time to have all data we hold for you deleted. Please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Us
If you have any questions about this privacy policy, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it..